Strategic Management

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Smriti Bafna

Krishnesh Mehta

PGDPD

Strategies for Managing The Workforce In Contact Center Industry

This project develops a low-fi user experience design direction and explores how the software should be built to efficiently support the user needs.

Keywords: Ethnographic Research, User Behaviors, User Experience, Task flow & journey mapping, System Understanding

Master of Design (M.Des.)

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