Amura Health, a telehealth organization, is facing challenges with WhatsApp as its primary service delivery platform due to rapid expansion and a client base exceeding 1,500 users. To address these issues, the organization is developing a scalable, user-friendly application tailored to various stakeholders, with a specific focus on serving elderly users. By employing Agile methodologies, stakeholder engagement, and robust risk management, the project aims to enhance user experience and operational efficiency. Deliverables include requirements documentation, prototype development, iterative application development, user training, and post-deployment monitoring, ensuring a reliable and accessible solution for all users, particularly the elderly.