Priya Kumari Rajneesh

Interdisciplinary DesignDesign for Retail ExperiencePriya Kumari Rajneesh

Enhancing Customer Experience of Microsoft Word Web

Priya Kumari Rajneesh

M.Des.

Mr. C S Susanth

Microsoft India Development Centre

Microsoft Word Web is a graphical word processor available with Microsoft 365 Subscription. It is used by millions of people around the world for various document writing and one of the key elements of documents is images/visual content. The project is part of an initiative to create a more engaging and consumable experience of documents in Word web using Images. Also understanding the scalability of introduced experience to the other Microsoft 365 products i.e. Powerpoint, Onenote etc. The solution targets the fundamental basics as well as the north star feature which can have a real business impact. The methodology entails secondary research, design thinking & explorations, primary research to validate the direction, solution exploration, and a very detailed storyboard with a narrative to show the step-wise process of documentation. The student Priya Kumari expresses satisfaction at the learning curve the project afforded.

consumable document, contextualization, customer experience, e-learning, interface design

Priya Kumari Rajneesh
Priya Kumari Rajneesh
Priya Kumari Rajneesh
Priya Kumari Rajneesh