Higher education has become the means for enabling youth towards developing Indian society. The growing landscape offers immense opportunities to the versatile students' categories. According to the 'All India Survey on Higher Education' 2019-2020, 92,831 students with disabilities were enrolled in higher education. The 'RPwD Act 2016' proposed mandates that allow an inclusive approach to education without discrimination that emphasises the provision of accessible facilities, reasonable accommodation, monitoring, and support to students with disabilities.
With overarching policies in 21st century India in place, the implementation on the ground faces many complexities. Indian education campuses are driven by the same mandates yet have a vast scope to refine, improvise and move towards accessibility and inclusion of disabilities. The students with varied capabilities face challenges at every stage of learning. The learning barriers are present in the infrastructure, communication, processes, facilities, support identified by the researcher, etc.
The graduation project's scope is to design support services for the institute that addresses the critical need to identify functional limitations and provide reasonable accommodations for students with disabilities. The outcome of this project is a service model to be implemented at the institute and a design strategy of making the infrastructure, information, services, and processes accessible and inclusive.
Accessibility, Inclusive Design, Inclusive education, Service Design, Strategic Design