[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands use intent-driven engagement from [24]7.ai to assist several hundred million visitors annually through more than 1.6 billion conversations most of which are automated.
[24]7 has 250+ clients across 12 industries: Banking, Education, Financial Services, Government, Healthcare, Insurance, Retail, Services, Technology, Telecommunications and Cable, Travel and Hospitality, and Utilities.
The result is a magnitude of data generation and this data can help us in the improvement of our products, agents and bots, customer satisfaction, and revenue growth. Part of the work at [24]7.ai is to understand the data and communicate to stakeholders for informed and data-driven decision-making.
Envision is planned to be the single source for data consumption and will be a standalone product for internal and external stakeholders of [24]7. The product will give users an understanding of what is currently happening, near real-time; and has happened, historical data. A user can log in to the product and can interact with data depending on the access and permission. At the time of the start of the project, the focus was on Descriptive stats with the potential of becoming Inferential stats.
Analytics, Big Data, Business Intelligence, Enterprise, UX
