Sagarika


Diploma Project PROJECT ARZOO Service Design for Personalised Data Driven Learning Experiences
Krishnesh Mehta

Service Design for Personalised Data Driven Learning Experiences
Synopsis

The project was to develop a service architecture that would support learning experiences. The project centres on understanding, identifying, ideating and implementing design solutions at numerous touch points, interactions and artefacts for pre, during and post service stages with IMAX programme and school academic calendar. The outcome of this project is a tool to showcase programme values, reset customer expectations, strengthen the relationship between organisation and school, and maintain transparency. It is an inclusive, inter-disciplinary artefact that brings order between various processes, positions brand and its service throughout the academic year. It further opens up opportunities to build new technology driven artefacts, platforms and service touch points.

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