Many top companies like Apple, Amazon, Samsung, and Google are exploring the field of connected devices and services. The rise of on-demand services being used by households in India, especially in Tier-1 cities have opened a plethora of opportunity areas to further the conveniences offered to the customers. Home services like Urban clap; Online shopping and delivery services like Flipkart and Amazon; Food Delivery Apps like Swiggy and FoodClub; Instant grocery delivery apps like Blinkit and Instamart; Payment services like PhonePe, GPay, and CRED, etc. have allowed people to get all the services being brought to their fingertips saving them both time and money. People now owning smart devices other than smartphones expect more convenience, like ordering a product from Amazon by just giving voice commands to Alexa for placing an order. This is just a small example of what can be possible with deeper research and exploration in this area and the increasing ownership of smart devices by Indian customers, nudges us as designers to look into the possibilities in this domain.
