SAI SIRI GURRAM
Mr. Jitendra Singh Rajput
sai_g@nid.edu
This project explored Behaviour Change Design in Healthcare, focusing on making digital tools for nurse workflows more human centered. Initial observations revealed usability barriers like slow logins and duplicate entries, but deeper insights showed nurses sought meaning, recognition, and a sense of accomplishment, not just efficiency. Research combined literature review, shadowing, interviews, group discussions, and surveys across diverse units to capture varying experiences. Findings informed interventions at three levels: product design streamlined workflows with smart features and recognition cues; training blended sandbox practice, bedside coaching, and refreshers; organizational pathways to chart growth and normalize proactive behaviors. By reducing friction and highlighting impact, nurses experienced accomplishment, driving proactive actions like early escalation, patient education, and peer support. This approach enhanced technology acceptance, improved care reliability, and demonstrated how human centered design can transform digital tools into meaningful enablers of both nurse experience and patient outcomes.