This project aims to transform the prototype service delivery experience at T-Works, India’s largest prototyping facility, moving away from an inefficient physical-only client-service model. Currently, miscommunication and a lack of transparency hinder the customer journey. The project follows a two-part approach: Part 01 focuses on redesigning the internal prototype service by streamlining workflows, clarifying roles, and enhancing communication. This ensures the backend operations are efficient before digitizing. Part 02 involves designing a dedicated digital service portal where customers can submit requests, track progress, and engage with the T-Works team seamlessly. By addressing both the backend operations and the frontend customer interface, the project provides a holistic design solution that bridges physical and digital interactions. This improves operational transparency and significantly elevates the overall customer experience. Ultimately, the work demonstrates how service design and digital portals can work together to optimize high-tech fabrication facilities for better accessibility and user engagement.