Strategic Management

    SELECT imagename FROM images WHERE studentid=1049 AND category='PI' AND isdeleted=0 AND imagename<>''
  • product-single
  • product-single
  • product-single

Stuti Bisen

Krishnesh Mehta


Strategies for Managing The Workforce In Contact Center Industry

This project taps insights and makes the organization aware of the challenges and opportunities that can be used to device approaches in the future, further exploring strategies to transform the concept of “managing workforce” to “harmonizing the workforce”.

Keywords: Workforce management, Contact centres, Agents, Planning, Forecasting, Scheduling, Agent-supervisor relation, Empowering agent, Sarathi