M.Des.
Profile

Iconic onboarding and self-service experience design

  • UI/UX Design
  • UX Research
  • Information Design
  • Product Design
  • Interface Design
ARUNIKA SAJITH
Mr. Chakradhar Saswade
Compared to consumer products that prioritise quick and minimal onboarding, enterprise software often requires complex setup processes involving access permissions, cross-platform integrations, data configurations, and role-based customisations. These complexities can increase reliance on manual support, and negatively impact early user experience due to slow user activation. This graduation project outlines the information design processes I used to develop a standardised, self-service onboarding framework for Capital One's enterprise suite. By synthesising user research with interface design best practices, an onboarding system that reduces friction and reliance on human intervention was created. The proposed features were designed to improve overall usability and confidence for enterprise users. Ultimately, the project demonstrates how thoughtful information design can transform onboarding from a technical barrier into a structured, user-centered experience.
ARUNIKA SAJITH
ARUNIKA SAJITH
ARUNIKA SAJITH
Profile
ARUNIKA SAJITH
M.Des.
Mr. Chakradhar Saswade
Iconic onboarding and self-service experience design
Compared to consumer products that prioritise quick and minimal onboarding, enterprise software often requires complex setup processes involving access permissions, cross-platform integrations, data configurations, and role-based customisations. These complexities can increase reliance on manual support, and negatively impact early user experience due to slow user activation. This graduation project outlines the information design processes I used to develop a standardised, self-service onboarding framework for Capital One's enterprise suite. By synthesising user research with interface design best practices, an onboarding system that reduces friction and reliance on human intervention was created. The proposed features were designed to improve overall usability and confidence for enterprise users. Ultimately, the project demonstrates how thoughtful information design can transform onboarding from a technical barrier into a structured, user-centered experience.
ARUNIKA SAJITH
ARUNIKA SAJITH
ARUNIKA SAJITH