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Design for Digital Experience
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yogi@uxyogi.com |
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My Travel:Web Application
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Guide Dr Bibhudutta Baral |
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Sponsonr Cognizant Technology Solutions
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My diploma project broadly looked at enhancing the user experience for travel application to meet the users’ requirements and expectations. The objective of the project was to design the User Experience for a web based self serve intranet portal for the employees of Cognizant Technology Solutions, Chennai, so as to simplify the users’ interface and help them make travel related approvals and decisions efficiently. My Travel web application served as a medium between information and its users.
The travel web application was an internal portal of Cognizant. It enabled associates to raise requests for international and domestic travel, providing information about policies and facilitate them to plan their travel. Its work flow involved Associates, Travel Desk, PM/Supervisor/Vertical Head, HR (for International) and Finance. My travel web application was used among all the Verticals and Horizontals of Cognizant. The Verticals were various service domains of cognizant for example Healthcare, Insurance and Banking etc while the Horizontals were internal practice areas including Business Process Outsourcing. The project research looked at understanding the business process and various user segments to gather requirements and applied the user research insights for design proposals with the aim to provide rich user experience based on the requirements. The future scope for this project could be designing and developing this application for mobile phones. |
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